Return Policy
RETURN POLICY
The return must comply with the following conditions:
The products must be returned to the Seller no later than 14 days after having informed the Seller of your wish to withdraw.
The products must be returned in their original condition and complete (without prejudice to the possibility of unpacking and testing the product) allowing them to be put back on the market in new condition.
Products must not be damaged or incomplete.
Products must not have body odor, perfume odor, or laundry odor.
The package must be returned to the following address:
When requesting a return, customer service will tell you what steps to follow.
The package must be returned by post via colissimo* to the above address.
Unfortunately, purchasing online does not allow you to inspect the product as if you were in store. However, the possibility of withdrawing (under the conditions stated) allows you to try the product as you would in store. It is important to note that if the Seller finds signs of use that go beyond this framework and, in general, a depreciation of the product, the Seller may apply a discount and You will only be reimbursed for the amount of your order, less the discount.
The package must be returned by post via colissimo* to the above address.
Unfortunately, purchasing online does not allow you to inspect the product as if you were in store. However, the possibility of withdrawing (under the conditions stated) allows you to try the product as you would in store. It is important to note that if the Seller finds signs of use that go beyond this framework and, in general, a depreciation of the product, the Seller may apply a discount and You will only be reimbursed for the amount of your order, less the discount.
When the conditions set out herein are met, the Seller will reimburse you within a maximum of 14 days after you have informed him of your wish to withdraw. However, the Seller refers to the right to defer the reimbursement until receipt of the items concerned by the withdrawal.
The Seller will make the refund using the same means of payment as that used for the initial purchase. You will be fully refunded, excluding delivery costs.
Furthermore, the costs and risks associated with the return are your responsibility. *To ensure efficient management of your return, we recommend that you use the Colissimo suivi service for shipping and keep all proof of shipment, including proof of shipping and the parcel tracking number. This will allow you to locate the parcel in the event of a problem.
Please note that only senders (i.e. you as a Customer) are authorized to initiate an investigation with the postal services in case of delivery issues. It is important to emphasize that the Seller cannot be held responsible for any loss or damage during the return process.
In the event of a dispute or request for reimbursement, it is your responsibility to provide proof that you have respected the aforementioned withdrawal period.
If you have completed all of these steps and still have not received your refund, contact us at the following address: serviceclientmodestys@gmail.com
