FAQ
WHAT ARE THE DELIVERY CONDITIONS?
Delivery means the transfer to the Customer of physical possession or control of the goods.
We offer our products for sale internationally / France / Europe.
The Seller will deliver the products according to the terms defined when ordering (price and carrier), to the address that You provided when placing your order and within the time period specified when ordering.
You must be vigilant and check the address provided before confirming your order, because you will be held solely responsible for the consequences arising from any data entry error on your part and the related costs, in particular the reshipping costs which will be your exclusive responsibility.
The Seller will make every effort to ensure that your order is shipped within the time period specified when ordering.
The delivery price varies depending on the carrier chosen and the weight of the package.
In any event, the delivery time and price will be communicated to you before your order is confirmed.
WHAT ARE THE PREPARATION AND SHIPPING TIMES?
The deadlines run from the dispatch. This deadline does not take into account the order preparation time which is 24h to 72h
HOW CAN I CHECK THE STATUS OF MY ORDER?
We will send you a confirmation email as soon as your package is shipped. You can then check the progress of the delivery on our website in the "Track my order" tab using your email address and order number.
HOW TO CONTACT YOU?
You can contact us at the following email address: serviceclientmodestys@gmail.com
as well as on social networks
HOW TO PLACE AN ORDER?
Simply choose your items and click the "ADD TO CART" button, repeat for each item, then go to your cart and follow the steps to complete your order until payment. We will prepare it and send you an order confirmation email.
IS PAYMENT SECURE?
Absolutely, our store is fully secure and we have an SSL encryption system to protect your personal and confidential data. We use Stripe and Paypal secure payment systems.
I STILL HAVE NOT RECEIVED MY ORDER, WHAT SHOULD I DO?
Have you received the shipping confirmation of your order? If your order has been shipped for more than 2 weeks, contact us with your order number, we will launch an investigation and get back to you within 48 hours.
I RECEIVED A DAMAGED/DEFECTIVE ITEM, WHAT SHOULD I DO?
From the date of delivery, you have three working days to send your complaint in writing to the after-sales service.
You must attach to your request all supporting documents, including photos proving the subject of your claim. If the claim is not made within these time limits and conditions, it will be refused by the Seller and the products will be deemed to be compliant and free from any apparent defect.
You may request a refund or replacement of the product which will be the responsibility of the Seller.
I AM NOT SATISFIED WITH MY ORDER, CAN I GET A REFUND?
Absolutely, you have 14 days from the date of receipt of your order to return any product that does not give you complete satisfaction.
You must print the withdrawal form, send it to us by email and return your items to the address indicated (a return number will be given to you before returning).
Returns are made exclusively by post to our address and the return costs remain your responsibility, communicated by email in return for your request. Upon receipt, your order will be fully refunded.
To learn more, we invite you to consult the RETURN POLICY page.
IN WHICH CASES WILL I NOT BE ABLE TO BE REFUNDED?
- If the product has been used and is therefore not resalable as is.
- If the shipment has not arrived at its destination due to an error in the delivery address indicated when ordering.
- If the returns process has not been respected. We invite you to read our return policy.
